A PORTION OF EVERY ITEM PURCHASED GOES TO cANINE cANCEr

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Frequently Asked Questions (FAQs)

If you need more information, try scrolling through our FAQ listed below
or send us an email to kobigear@gmail.com and we'll help you.

Customer service hours: Monday-Friday 9:00-5:00.

ABOUT THE STORE

KOBI GEAR™ "The Brand for a Cause" was founded by the DeAngelis Family in honor of their late dog, Kobi , who passed away in April 2018 from Lymphoma and Jennifer’s Mom who continues the battle with Cutaneous T-Cell Lymphoma that she was diagnosed with 6 years ago. KOBI GEAR™ is on a mission to giveback a portion of our sales to people and their pets who have been diagnosed, survived or loss their battle with cancer in the form of charitable donations to the National Canine Cancer Foundation and Lymphoma Research Foundation.

 

There are approximately 7.442 billion people in the world and we want to reach one million. Help us help you and your pets to reach our goal of $1,000,000 by adding one of KOBI GEAR’S many custom printed products to show your support for “The Brand for a Cause”.

The DeAngelis Family is familiar with the cause and effects of cancer in both humans and canines as they have experienced it first hand with their family and pets. After much research on the internet and in communities they found that Lymphoma was at the top of this list of common cancers in both pets and humans. That is why they chose the National Canine Cancer Foundation or Lymphoma Research Foundation to donate too.

KOBI GEAR™ has already been in contact with the Canine Cancer Foundation and Lymphoma Foundation in regards to the donations that will be made. We will be donating to each foundation at the end of each month and our customers will be able to see the amount of donations being given on our KOBI GEAR™ store that will be posted weekly as we want to reach our goal of $1,000,000.

The German Shepherd in the KOBI GEAR™ brand is the DeAngelis family’s late German Shepherd dog, Kobi who passed away from Canine Lymphoma in April 2018. The brand was designed by Winston from This-Creative design and printing company located in Fort Myers, FL. He did a fantastic job at capturing the true meaning of our brand KOBI GEAR™ and what it means to us.

PAYMENTS

KOBI GEAR™ currently accepts PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

KOBI GEAR™ takes your privacy and personal information very seriously. We do not store any of your credit cards information as that is handled by our payment processor Shopify Payments and Stripe. We will never share your personal information with anyone else. You can visit our Privacy Policy for more detailed information.

Yes you can use PayPal for payments if you do not have a PayPal account. Please visit the PayPalwebsite for more information.

ORDERS

All KOBI GEAR™ products are designed specifically for you. Our products are not sitting in a warehouse collecting dust waiting to be shipped. KOBI GEAR™ takes pride in the quality of our products and want be sure that our customers get the very best service. Because of this the order processing can take a bit longer from the start of production to the design to the packaging and then the shipping. Most orders are shipped between 3-7 business days from the time of order submission.

 

   Please note that larger orders containing 12 or more items may have an additional shipping time. In addition holiday’s and high volume seasons may result in slower production time than normal. If you have any question on your order please contact us at kobigear@gmail.com for further assistance.

Once an order is in production, the order can no longer be cancelled, changed or edited. If you need to cancel your order you MUST contact KOBI GEAR™ immediately at kobigear@gmail.com with the following in the subject line “CANCEL/CHANGE MY ORDER# (your order#) along with the reason why your order needs to be cancelled and customer information.

 

****If a cancellation is possible, KOBI GEAR™ will make every attempt to make that happen. If in the event it is too late to cancel your order than it will be the customer’s responsibility to return the item once they receive it. Please refer to our return policy for more information. 

All KOBI GEAR™ products are designed specifically for you when you place and order. If you have not received your order after 10 days please contact us with your name, order#, date of order to kobigear@gmail.com

KOBI GEAR™ makes every attempt to make sure that all of our products are of the best quality. If you do receive an item that is damaged you must notify KOBI GEAR™ within 48 hrs at kobigear@gmail.com with the following in the subject line “DAMAGED PRODUCT ORDER # (put your order #) along with copy of original receipt and description and pictured of the damage. All items must be in their original packaging and tags still on in order to be qualified for an exchange or refund. Please refer to our return policy for more information.

All KOBI GEAR™ products are listed with the sizes that are available. Please be sure to review your order prior to your purchase to be sure you have you chosen the right color, item and size. KOBI GEAR™ is not responsible for customer order errors and NO refunds, returns or exchanges will be honored.

In the event you order an item and it does not fit KOBI GEAR™ will be happy to do an even exchange for the correct size. The customer will be responsible for all return/exchange shipping charges and must contact KOBI GEAR™ within 48hrs after receiving the item at kobigear@gmail.com with the following in the subject line “EXCHANG ORDER# (put your order#) with a copy of the original receipt, customer name, date of order. All items must be in their original packaging to be honored for an exchange. Please refer to our return policy for more information.

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