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KOBI GEAR RETURN POLICY

KOBI GEAR™ RETURN POLICY: 
 
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS: 
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS: 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kobigear@gmail.com.

SALE ITEMS: 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. All sale and promotional items are final. 

EXCHANGES: 
We only replace items if they are defective or damaged. They must be in their original packaging with tags (if applicable) on them and you MUST notify us within 24 hrs of receiving the damaged or defective item at kobigear@gmail.com.  If you need to exchange it for the same item, send us an email at kobigear@gmail.com and send your item to:

10367 Carolina Willow Drive, Fort Myers FL 33913, United States.

Please note the all the products ordered are custom printed just for you and not all product will be exactly the same. Please be sure to read all product descriptions prior to placing your order to ensure that you understand exactly what you are ordering.  


GIFTS: 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. All items must be returned with their original packaging, tag and label. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. All items must be returned with their original packaging, tag and label. 

SHIPPING: 
To return your product, you should mail your product to:

10367 Carolina Willow Drive, Fort Myers FL 33913, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that all items that need to be returned as outlined in the above policy must be in their original packaging, tag and label.
KOBI GEAR™ strives on providing top customer service and quality products for our customers. We thank you for shopping with KOBI GEAR™ "Laughter in Every Cup!" and being part of our mission!  

Sincerely, 

Jennifer DeAngelis  
Owner/Founder of KOBI GEAR™ "Laughter in Every Cup!""

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